General
Are your bags suitable for all camera types?
Yes, our bags are compatible with most DSLR, mirrorless, and compact cameras, as well as lenses, flash units, and other accessories. Please check the specific product dimensions to ensure your equipment fits safely and securely.
Suitable for devices up to 15 inches, including both laptops and tablets. Even larger iPads (up to approx. 13–13.3 inches) fit comfortably inside.
Suitable for devices up to 15 inches.
What material is the backpack made of?
- 100% vegan microfiber leather
With this material choice, we consciously avoid animal leather and instead use a modern, high-quality alternative. It stands out for its durability, easy maintenance, and a more responsible approach to production.
This way, you receive not only a stylish product, but also long-lasting quality – backed by our lifetime warranty.n
What protection does the Solmae backpack offer?
The Solmae backpack is fully reinforced with high-density foam padding, ensuring reliable protection for your gear. In addition, a sturdy base plate made of durable material provides extra security from below.
How do I care for my camera bag?
- Light dirt and dust can best be removed using a soft, lint-free microfiber cloth – dry or slightly damp if needed.
- To protect the surface over time, we recommend treating it every 6 months with a suitable care and protective product. This helps maintain resistance against UV exposure and wear.
- Please avoid using brushes, as they may damage the delicate surface.
Is the camera bag waterproof?
Our bags are water-repellent but not fully waterproof. In heavy rain, we recommend using a rain cover or protective sleeve.
Shipping
How long does delivery take?
Orders are typically shipped within 1–2 business days. Delivery times vary depending on location and shipping method. Standard shipping takes approximately 5–7 business days, while express shipping usually takes 2–3 business days.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can track your shipment at any time via the link provided.
Is international shipping available?
Yes, we offer international shipping to many countries. Delivery times and costs vary depending on the destination. Any applicable customs duties and taxes are the responsibility of the customer.
Will I be charged customs fees?
Depending on your country’s regulations, customs duties or import taxes may apply to international orders. These charges are not included in the shipping costs and must be covered by the customer.
Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact us as soon as possible. We can update your address as long as your order has not yet been shipped.
Once your parcel has been handed over to the shipping carrier, you will receive an email with tracking information and contact details. At that point, you can contact the carrier directly to request any changes.
What is the return period?
You have a 14-day return period from the date of purchase (see Return Policy). Items must be returned in their original and unused condition.
Is return shipping free?
Return shipping costs are not covered. Please send the product back in its original condition to our business address and provide us with the tracking number at: info@solmae.de
Please note that return shipping costs are the responsibility of the customer.
Address:
Pölöske – Solmae
Wilhelmstrasse 62
10117 Berlin
Germany
