Shipping & Delivery
How can I track my order?
Once your order has shipped, you’ll receive an email with tracking details. You can track your order by clicking on the tracking link provided in the email.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping times and rates vary by destination, and any applicable customs duties or taxes are the responsibility of the customer.
What shipping options do you offer?
We offer a variety of shipping methods, including standard and expedited options. You can choose your preferred shipping method during checkout.
How long will it take for my order to arrive?
Orders typically ship within 1-2 business days. Delivery times vary depending on your location and the shipping method selected. For standard shipping, it may take 5-7 business days, while expedited shipping usually arrives within 2-3 business days.
Will I be charged for customs fees or duties?
Customs fees and duties may apply to international orders, depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping cost.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. We can update your address as long as your order hasn’t been processed for shipment yet. Once your package has been handed over to the courier, you will receive an email from them with tracking information and contact details. You can reach out directly to the courier to request any changes to the delivery.
Product Information
What materials are your camera bags made from?
Our camera bags are made from premium, durable leather and high-quality fabric to provide both luxury and protection for your gear. Each bag is carefully handcrafted to ensure the highest standard of craftsmanship.
How should I care for my leather camera bag?
To maintain the quality of your leather bag, we recommend cleaning it regularly with a soft, damp cloth and conditioning the leather every 3-6 months. Avoid prolonged exposure to direct sunlight and moisture.
Are your bags suitable for all camera types?
Yes, our bags are designed to fit most DSLR, mirrorless, and compact cameras, along with lenses, flashes, and accessories. Please check the specific dimensions of each product to ensure a perfect fit for your gear.
Is the camera bag waterproof?
While our bags are designed to be water-resistant, they are not fully waterproof. We recommend using a rain cover or protective sleeve if you’re expecting heavy rain.
Are your bags vegan-friendly?
Our bags are made from premium leather, which is not vegan. However, we are working on expanding our collection to include cruelty-free options, so stay tuned for future releases!
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of receipt, as long as the item is unused and in its original condition with packaging. Please contact our support team for instructions on how to return an item.
How do I return an item?
To return an item, please reach out to our customer support team for a return authorization. Once authorized, you will receive a return shipping label and instructions on how to send the item back.
Can I return an item if I’ve used it?
We only accept returns on unused items in their original condition. If the item has been used or shows signs of wear, it may not be eligible for a return. However, if there’s a defect, please contact us, and we will assist you accordingly.
Do I need to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
How long does it take to process a return?
Returns are typically processed within 5-7 business days once we receive the item. A refund will be issued to your original payment method.
Will I receive a notification when my return is processed?
Yes, you will receive an email notification once your return has been received and processed. You’ll also be notified when your refund has been issued.
What if I don’t have the original packaging for my return?
While we recommend returning items in their original packaging, we understand that it may not always be possible. If you don’t have the original packaging, please make sure the item is securely packaged to prevent any damage during return shipping.
What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 7 days of receiving it. We will provide you with a return label and a replacement or refund, depending on the situation. Please include photos of the damaged or defective item in your message.
