Refund policy

Return and refund policy

 

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day:

  • on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together;
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;

Exercise of the Right of Withdrawal

To exercise your right of withdrawal, you must inform us:

Zsofia Pölöske
Wilhelmstr. 62
10117 Berlin
Germany
Email: info@solmae.de

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract.

You may use the attached model withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

Return of Goods

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract.

The deadline is met if you send the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

Compensation for Diminished Value

You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties, and functionality.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To:
Zsofia Pölöske
Wilhelmstr. 62
10117 Berlin
Germany
Email: info@solmae.de

I/We () hereby give notice that I/we () withdraw from my/our (*) contract for the purchase of the following goods:

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date: